Privacy Policy

Privacy Policy

Next Generation Solar (referred to as "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Introduction

Protecting your privacy and the personal information you provide to us is very important. By using our website or otherwise providing information to us, you accept this Privacy Policy and expressly consent to the use and disclosure of your personal information as described herein.

Information We Collect

We may collect personal information from you directly through various channels and the types of personal information we may collect include:

Website Forms: When you submit inquiries or request quotes.

Communication Channels: Via telephone, email, SMS, or post.

Third Parties: Through partners or intermediaries with your consent.

Contact Information: Name, address, email address, and telephone number.

Service Information: Details about your property and energy requirements.

Usage Data: Information about your interactions with our website.

How We Use Your Information

We use the information provided to:

Assess your requirements and suitability for our products and services.Provide and manage the products and services you request.Communicate with you about our products, services, and promotions.Improve our website and services based on user feedback and analytics.If you opt-in to receive SMS communications, we will use your mobile number only for transactional messages, updates, or promotions related to our services. You can unsubscribe at any time by replying STOP.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us personalise your visit, track website usage, and improve functionality. We may also use tools like Hotjar to analyse user behaviour on our website. Hotjar collects data such as device information, browser type, and geographic location to help us understand user interactions and improve our services. For more information, please refer to Hotjar's privacy policy.

Disclosure of Your Information

We do not sell or rent your personal information to third parties. However, to provide our services, we may disclose your personal information to:

Service Providers: Including subcontractors and installers.

Financial Institutions: If you apply for financing options.

Utility Companies: For connection and service purposes.

Regulatory Authorities: As required by law.

We ensure that any third parties we engage adhere to privacy standards that align with this policy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except as required to deliver the SMS service (e.g., with aggregators or SMS delivery providers).

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure storage solutions and access controls.

Access and Correction

You have the right to:

Access: Request a copy of the personal information we hold about you.

Correction: Request corrections to any inaccurate or incomplete information.

To exercise these rights, please contact us using the details provided below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Information received prior to an amendment will remain subject to the policy applicable before the amendment.

Contact Us

If you have any questions about this policy or how your information is handled, please contact us at:

[email protected]